Returns Policy

I am sure that you will be absolutely delighted with your jewellery.  If you would like to see what other owners of my jewellery think about the work, please view the Testimonials page.

 

All items are checked before they are sent out.  Please check the items upon delivery.  I must be contacted within three days of receipt, in the unlikely event of damage.

 

If for any reason you are not completely satisfied you may return the goods within 14 days of delivery in unworn perfect condition, complete with all accessories, presentation box & packaging and proof of purchase and I will be happy to offer an exchange, credit note or a full refund less the cost of the P&P).  Prior to return, please Contact to make me aware of the return and reason for it.

 

Returns must be adequately packaged and sent via the Royal Mail's 'Special Delivery' service and insured for the full cost of the item, within the time stated.  I cannot be responsible for lost or misdirected returns if they are returned by normal or recorded post.

 

Returns outside the EU:

Please ensure you mark the shipping documents / waybill with 'Return of British Goods'.  Otherwise you will be liable for any British customs duties or taxes charged on your returned item.

 

 

Items that cannot be returned:

 

Commissions:

Jewellery that has been specially created to your own requirements or personalised cannot be returned.

 

Earrings:

I regret that for hygiene reasons under UK Health and Safety law, earrings for pierced ears cannot be returned.

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